Change of operating protocols in response to Covid-19 outbreak .

  • March 17, 2020
  • Posted by: pcxcs
  • Category: Uncategorized
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A Message from our Management

To our Valuable Clients and Loyal Employees,

I believe it is necessary to enhance our operating protocols to ensure we provide the healthiest work environment possible in order to protect both our Employees and Clients and I also believe these steps will be beneficial to the general public of Trinidad and Tobago.

It is my goal that by initiating these protocols and sharing them with you, we can be confident that we are putting our best foot forward to collectively slow the spread of the virus. This is significant because there is justifiable concern that without aggressive measures, this will lead to a peak of infections that may overwhelm our health-care system.

This is the first global pandemic the world has experienced in recent history and the panic is evident. Many countries have mishandled their approach to this disease; however, we have been fortunate to observe what is successful and what isn’t over the past three months.

The Government has their job to do, but as a population, we have a civic responsibility to help prevent the spread of the virus. In addition, it is our collective, pro-active approach that will ensure that we as a country are able to persevere through these challenging times.

Thank You

 

Jonathan Mooleedhar

Managing Director

 

Changes to our Technical Support Delivery

We are pleased to say that we’re 100% ready for the months ahead to serve and we would like to assure all clients that we are fully committed to continuing your IT support, ensuring that your IT infrastructure is fully functional and you are able to efficiently function in these unique circumstances. To achieve this, we have had to modify our service delivery and response methodology to client tickets or technical support requests as follows.

  1. Phone Support: Our technicians will initially diagnose and resolve most issues by phone support. If this requires escalation, we proceed to step 2.
  2. Remote Support: Once further technical support is needed, we will utilize our cloud based remote system that many of you are already familiar with. We have increased our number of seats and the ability to concurrently work on issues as they arise. This being a cloud-based system, allows our technicians to comfortably provide support from any location, whether it be our office, or in the case of self or mandatory quarantine from their home. The added benefit to this cloud support system, in addition to resolving 90% of issues, is that we can assist your employees at their individual remote locations or homes, if the need arises to implement work from home directives, or the need for self or mandatory quarantine arises.
  3. Onsite Support: If Onsite support is required, our technicians have been instructed and trained to do so which is clearly stated in our revised technical support service manual:  This is an excerpt of the modification.
    • Once onsite, before exiting the vehicle, sanitize your hands with one drop of the hand sanitizer provided. Ensure they are completely dry and put on one pair of gloves while ensuring there are no rips, or damage to the glove and that it fits the hand comfortably.
    • Upon entering the client’s workplace,maintain a safe distance, from others, verbal greetings are acceptable, and handshakes should be avoided. The proceed to the workstation or server room with the issue needs to be resolved. Once the problem has been addressed, ensure that the client’s keyboard, mouse, chair and unobstructed areas of the desk are wiped with the provided Lysol wipe. If the client requests anything else to be wiped (within reason) feel free to do so, this maximizes the use of the wipe as limited quantities require responsible and efficient use.
    • Before leaving, use the restroom facilities to remove and dispose of the gloves in a trash bin, wash your hands and leave the premises.
    • An extra precaution is to use the hand-sanitizer provided on hands and then enter your vehicle and proceed to the next appointment.

Useful Links

Corona virus Real time Maps

Simulations showing the effectiveness of Social Distancing

How is Corona Virus spread

Our In house Sanitation process

We have decided to share our in-house-sanitation procedures to demonstrate that we are also taking the same care and precautions in-house as we are doing at our clients. Feel free to use this information, for your business, and residences if it may be of assistance.

  1. Arrival at Work: At the beginning of the day, All door-knobs are to be wiped with Lysol wipe. Each employee is required to maintain a clean workspace, wiping keyboards, mice, chair, phone and desk surfaces with a wipe. Technicians are required to do the same as stated above in addition to the sanitizing and careful handling of any client equipment in the Lab. Upon completion wash hands for 20 seconds after performing initial clean up procedures.
  2. Lunch Period: Stagger Lunch Hours, attempt to have no more that the necessary people in the lunchroom. Wash hands before lunch.  Utilize a Lysol wipe on the microwave doors, refrigerator door handles and hard surfaces, before handling food.  Wipe the lunch table with a wipe and enjoy your lunch in your clean environment.  When done, repeat the same procedure, wipe the lunch table, refrigerator handle, and any flat surfaces that may have been touched or are likely to be touched by you or your colleagues.
  3. Wash Hands with soap – Always upon entering the building, after using the washroom, kitchen, before you touch your face.
  4. Before leaving – Same as Step 1

Thank you for taking the time to read this, and feel free to contact us if we can be of any assistance.